At Engrave Ease, we want you to be completely satisfied with your purchase. We are confident that
you will be happy with the quality of our products. However, if you are not satisfied with your
purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing
your order to obtain a return authorization number. We will not accept any returns without a return
authorization number.
Once a return is authorized, if the product is defective, we will refund your payment and send you a
return shipping label. Otherwise, you will receive your payment less any shipping charges. If you
received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the
products to you. Please return authorized orders in its original form and packaging. We must receive
the return within 14 days from the day the return authorization was issued. We reserve the right to
reject any returns and exchanges that do not meet these conditions.
Please note that we do not accept returns on any personalized or monogrammed items in our store.
Once an RMA number has been received, please ship the item(s) by mail to:
Engrave Ease
4 Paksh PL. #211
Monroe NY, 10950.